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Privacy Policy

1. Introduction
Your privacy is our top priority. At A Healing Mind, we are committed to protecting your personal and health information. This policy explains how we collect, use, and protect your data when you access our services online or in person, including telehealth, genetic testing, and supplement guidance.

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2. Information We Collect
We may collect the following information:

  • Personal Information: name, email, phone number, address, date of birth

  • Health Information: psychiatric history, symptoms, medications, lifestyle, social factors, genetic testing results, and other medical or mental health data

  • Supplement and Treatment Data: information regarding your use of supplements, therapies, or other integrative approaches

  • Payment Information: insurance details or credit/debit card data

  • Online Usage Data: IP address, browser type, and website interaction

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3. How We Use Your Information
Your information is used to:

  • Provide personalized mental health care, including therapy, medication management, genetic testing interpretation, and supplement guidance

  • Schedule and manage appointments

  • Communicate with you about your care or updates to services

  • Process payments and insurance claims

  • Comply with legal, regulatory, and professional standards

  • Improve our services and website functionality

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4. Sharing Your Information
We do not sell or trade your information. Information may be shared with:

  • Licensed healthcare providers directly involved in your care

  • Insurance companies or billing services as needed

  • Regulatory authorities when legally required

  • Third-party service providers under strict confidentiality agreements (e.g., telehealth platforms, IT providers)

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5. Telehealth and Online Communications
All telehealth sessions are conducted on HIPAA-compliant platforms. Email, video calls, or messaging may contain sensitive health information—always use private devices and secure networks.

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6. Security Measures
We employ administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. This includes encrypted storage, secure transmission, and access restrictions.

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7. Your Rights Under HIPAA
You have the right to:

  • Access and request copies of your health records

  • Correct any inaccurate or incomplete information

  • Request restrictions on certain uses or disclosures of your information

  • Request deletion of your data where legally permitted

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8. Genetic Testing & Supplement Information

  • Genetic testing results are used solely to support personalized treatment planning.

  • Any supplements recommended are evidence-based, and their use is integrated into your overall care plan under clinician guidance.

  • Data from genetic testing or supplement tracking is treated as protected health information under HIPAA.

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9. Cookies and Tracking
Our website may use cookies and analytics tools to improve user experience and track performance. No personal health information is collected via cookies.

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10. Minors
Our services are intended for adults and individuals over 16 years old with parental consent. We do not knowingly collect information from children under 16 without consent.

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11. Updates to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or services. Updated policies will be posted on this page with the revision date.

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12. Contact Us
For questions or concerns about privacy:
Email: support@ahealingmind.com
Phone:+1 (786) 479-7314
Address: 261 N University Drive, Plantation, FL 33317

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